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Title: Koçsan Mobilya Orman Ür. Until. Singing. Tic. And Paz. Ltd. Şti.


Telephone: 0212 462 2100

Fax: 0212 462 5300


  • A person who is a member of the shopping site as a customer. Address and contact information used while members shall prevail.



  • The basic features of the goods or services are available at You can examine the basic features of the product during the campaign.


  • The prices listed and announced on the site are the sales price. The announced prices and promises are valid until they are updated and changed. The prices announced periodically are valid until the end of the specified period.


  • It consists of the type, quantity, brand / model, color, number of goods / products / services, sales price, payment method, and the information at the time the order is finalized.


  • The shipping cost, which is the shipping cost of the product, is the responsibility of the product return (product return without error and defect), the total shipping cost of the product shipment, arrival and departure belongs to the BUYER (customer). Shipping costs will be charged for the product fee refund.



  • 3.1) The BUYER declares that he / she has read the preliminary information about the basic characteristics, sales price and payment method and delivery of the product subject to the contract on the website and gives the necessary confirmation electronically. RECEIVER; By confirming this Preliminary Information electronically, it confirms that the SELLER has received the address to be given to the BUYER by the SELLER, the basic features of the ordered products, the price of the products including taxes, payment and delivery information, before the conclusion of the distance contracts.


  • 3.2) The contractual product is delivered to the BUYER or the person / organization at the address indicated in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.


  • 3.3) The SELLER cannot be held responsible for the delivery of the ordered product to the BUYER due to all kinds of problems that the cargo company may encounter during the delivery of the product to the BUYER.


  • 3.4) The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.


  • 3.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining its explicit approval before the contractual performance obligation expires.


  • 3.6) If the SELLER fails to fulfill the contractual obligations in case the fulfillment of the product or service subject to the order becomes impossible, the SELLER notifies the consumer before the expiry of the performance obligation arising from the contract and returns the total price to the BUYER within 10 days.


  • 3.7) For the delivery of the product, this Preliminary Information Form must be confirmed electronically. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.


  • 3.8) After the delivery of the product, if the related bank or financial institution does not pay the price of the product to the SELLER due to the fact that the credit card belonging to the BUYER is used unfairly or unlawfully by unauthorized persons, not due to the BUYER's fault, the BUYER will take the product for 3 days. it must return it to the SELLER. In this case, the shipping costs belong to the BUYER.



  • 3.9) If the SELLER cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation, it is obliged to inform the BUYER of the situation. In this case, the BUYER may use one of the rights to cancel the order, to replace the product subject to the contract with a precedent, and / or to postpone the delivery period until the obstacle is eliminated. If the BUYER cancels the order, the amount paid will be paid to him in cash and in lump sum within 10 days. In the payments made by the BUYER by credit card, the amount of the product is returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER accounts after the return to the bank is entirely related to the bank transaction process, the BUYER will not be able to intervene in any way for possible delays, and the amount returned by the SELLER to the credit card by the bank may take an average of 2 to 3 weeks to be reflected in the BUYER's account. it is already accepting.



  • RECEIVER; In distant contracts related to the sale of goods, the product (excluding Concert and Event Tickets) may use the right to withdraw from the contract by refusing the goods within 14 (fourteen) days from the date of delivery to the person / organization at the address indicated, without any legal or criminal liability and without any justification. In distance contracts for service provision, this period starts on the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts whose service is started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER.


  • In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 days and the product must not be used within the framework of the provisions of Article 5. If this right is used, is not responsible.


  • All of these terms and conditions are subject to Turkish Law.


  • a) The invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued.)


  • b) Return form,


  • c) The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.


  • d) The SELLER is obliged to return the total price and the documents that put the buyer under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.


  • e) If there is a decrease in the value of the goods due to a reason caused by the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER at the rate of his fault.


  • f) If the campaign limit amount set by the SELLER is reduced due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.


  • g) Due to the right of withdrawal, the shipping fee paid when the returned product is sent back to the seller will be paid by the SELLER for domestic orders and by the BUYER for overseas orders.


  • h) The SELLER does not refund the shipping fee charged by the BUYER while selling the product.



  • The goods prepared in line with the BUYER's wishes or clearly his personal needs, which are not suitable for return due to their nature and that are in danger of rapid deterioration or that are likely to expire, and audio or video recordings, software programs and computer consumables, provided that the package has been opened by the BUYER. refund is not possible in accordance with the Regulation.


  • In the implementation of this Preliminary Information, the Consumer Arbitration Committees and the Consumer Courts in the place where the BUYER purchases the goods or services and where the residence is located are authorized up to the value declared by the Ministry of Industry and Trade.


  • The SELLER can apply for complaints and objections to the arbitral tribunal or to the consumer court for consumer problems in the place where the goods or services are purchased or domiciled within the monetary limits determined by the Ministry of Industry and Trade in December every year. Information on the monetary limit is below:


Effective as of 1/1/2012:

  • a) The lower monetary limit of 1.161,67 TL, which will be evidence in the upper or consumer courts that the decisions of the arbitration committees for consumer problems will be binding, in the amended article 22, paragraph 5 and 6 of the Law No. 4077 on the Protection of Consumers,


  • B) In the third paragraph of Article 5 of the Regulation on Consumer Problems Arbitration Committees published in the Official Gazette dated 1/8/2003 and numbered 25186, the lower monetary limit for provincial arbitration committees operating in provinces with metropolitan status to be assigned and authorized to deal with disputes 3.032,65 TL.

This Preliminary Information is made for commercial purposes.


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